Consumer Code

Why is the Consumer Code important? 

The Consumer Code for Home Builders was developed by the home-building industry to help protect home buyers and make the home buying process fairer and more transparent.

You will find the Code displayed in all Prospect's developments and we are fully committed to its principles.

The Code requires that all Home Buyers are treated fairly, know what levels of service to expect, are fully informed about their purchase and their consumer rights before and after they move in, and are provided with a speedy, low cost dispute resolution scheme to deal with complaints about breaches of the Code.

The Code contains Requirements that all Home Builders who register homes with the UK’s main new Home Warranty Bodies; NHBCPremier Guarantee and LABC Warranty must comply with.

You can download a copy of the current Code here.